Appointment Related Questions
What type of medicine do you practice?
Our physician is Board Certified in Family Medicine and is has over 10 years of treating athlete, first responder, gym rat, crossfitter, or a mom or dad looking to live their best life. If this you, you have come to the right place to get the most advanced hormone optimization in a simple and straight forward manner. You will receive advanced hormone therapies you won’t find elsewhere. Additionally, EWAA is your one-stop for ED and libido treatments for both men and women. We also offer a variety of peptides, hair loss remedies, shedding fat, and overall sense of well-being.
What health problems do you treat?
Optimizing your hormone levels has been shown to relieve depression and anxiety, improve concentration and memory, increase energy and improve libido. Hormone treatments plans are personalized to meet individual needs and to reverse the effects of aging and energy loss caused by menopause or andropause.
Do I have be sick to be a patient?
No. If you are a health-conscious person with no specific illnesses and you’re looking for a doctor who understands the desire to feel youthful, then this is the right practice for you. If you are a chronically ill person who has seen a myriad of doctors or specialists and are no closer to meeting your goals, then we’re the right practice for you too. The majority of our patients fall in the middle – not really sick but not really healthy either.
What if I am interested in Pellet Therapy?
If you are interested in hormone pellet therapy, and are an appropriate candidate based on your laboratory results, you can expect to have your first pellet insertion performed during your first visit. This usually takes an additional 15 to 20 minutes and we ask that you arrive 15 minutes prior to your appointment. If you and your provider decide pellet insertion is not the best choice for hormone therapy, the provider will formulate an alternative therapy plan to help meet your goals.
At check out, remember to schedule your next appointment. The time in between appointments will be determined by the physician based on your treatment plan.
Do I need to schedule an appointment for Botox?
What should I expect at my 1st visit?
Before your first appointment you will be required to have lab work completed. If this has not been done at least 72 hours prior to your appointment, we will need to reschedule your appointment. Please arrive at least 15 minutes prior to your scheduled appointment time to fill out our new patient paperwork.
You can also download our forms under our resource tab to print and complete before you come. You will meet with the clinical provider for a clinical assessment.
The provider will need to know about your medications, health history, and family history. However, our providers take it a step further and really get to know you and your goals, in order to personalize the best treatment plan for you. The clinical provider will formulate a treatment plan that is specific to your goals over the next 6 months. At check out, you will make your 6 month follow up appointment to reevaluate and make adjustments if needed.
You will be provided with 6 months of scripts to take to a pharmacy. Please ask us about the pharmacies we work closely with to avoid delays. Certain therapies will be processed through our office and shipped directly to your door usually within 72 hours.
What should I expect at my 2nd visit?
You will again meet with the physician to discuss your laboratory results. Our physician is well versed in the laboratory testing and will walk you through your lab results to determine if any adjustments need to be made to your therapy.
You will be provided with prescriptions to fill at your local pharmacy for 6 months. Special therapies will be processed through our office and shipped to directly to your door usually within 72 hours.
At check out, remember to schedule your next appointment.
Do you accept insurance or Medicare?
Unfortunately, insurance-based medicine is geared towards managing sick people, not creating health, vitality and wellness. The Medicare system is broken, and we can’t afford to be stuck in the middle of it. For this reason, we no longer submit claims to Medicare. Payment for all services in the clinic will be due at the time of your visit. However, some of your pharmacy needs can possibly be covered with insurance. If a Prior Authorization is needed for insurance approval, we do NOT perform PAs.
What happens if I arrive late or cancel my appointment?
Our time is reserved exclusively for your care during your scheduled visit. We have limited appointments during the day due to the fact that we believe in quality care and spend an extended amount of time per patient. Keeping this in mind, it is important to ensure the best use of both your time and ours. We have a 2-business-day cancellation policy. If you cancel an appointment less than 2 business days prior to your appointment, you may be charged a $50 cancellation fee.
Can I reschedule my appointment?
How often is lab work required?
The provider will need to have lab work collected at your initial appointment and before each 6 month appointment. Email our office at firstname.lastname@example.org to request a lab order. We will send you an order # to take to LabCorp to have your labs collected. Lab work will need to be completed 72 hours PRIOR to your appointment. Refer to our our services for more info on our laboratory services.
Do I need to fast before having my labs collected?
No. Fasting is not required since your lab work does NOT include a Lipid Panel.
When do my test results come back?
Your labs will need to be collected at least 72 hours PRIOR to your appointment for the provider to review with you at the time of your appointment. Your results will be electronically sent to our office and available for you to view/download/print a few days after your labs have been collected. Refer to our our services for more info on our laboratory services.
Why do I need to donate blood every 8-12 weeks?
Testosterone therapy causes an increase in the production of red blood cells. This is measured by testing your hematocrit levels. High hematocrit levels are easily managed my regular blood donation at your local blood bank. Proactive management of your hematocrit will prevent interruption in your therapy. Carter BloodCare is found throughout DFW and provides therapeutic phlebotomy every 8 weeks for patients experiencing increased red blood cell production due to TT.
You can find a Carter BloodCare near you at http://www.carterbloodcare.org/. No appointment is required for 8-week donations. If you feel more frequent donations are needed, please email us at email@example.com. With a doctor’s order you can schedule every 2 or 4 week donations by calling Carter at 817-412-5603
Medication / Product Questions
What pharmacy should I use to fill my prescriptions?
Some of the prescriptions you receive will need to come from a compounding pharmacy and cannot be filled at your local Walgreens/CVS type pharmacies. It is best to send all prescriptions to one of our preferred pharmacies since these pharmacies are use to our providers way of scribing. If you have problems with your current pharmacy, it could take up to 5 days to resolve these issues.
Please ask about our preferred pharmacies that accept insurance, we work closely with these preferred pharmacies and they can ship directly to your door, some at no additional cost. We STRONGLY suggest using one of our preferred pharmacies to avoid any hassle or delay in receiving your medications.
How do I administer my medications?
Some medications will be SubQ (sub cutaneous) injections and others are Intramuscular (IM) injections. Route instructions will be included on your medication. If you still need more information, here is a document on how to inject SubQ. Some of our products require a very low dose, so please read directions carefully.
Since compounded HCG is no longer available, what are my options?
If you are lucky to find commercial HCG the cost will range from $150-$300 due to supply and demand. However, we have peptide therapy available that mimics the benefits of HCG. Our patients are experiencing great results with Kisspeptin-10. Kisspeptin-10 has shown therapeutic benefits regarding the upregulation of the endogenous production of Luteinizing Hormone (LH) and Follicular Stimulating Hormone (FSH). It can stimulate Leydig cells to produce testosterone without the result of hypogonadism shown with exogenous testosterone usage.
It has also been shown to reverse the effects of hypogonadotropic hypogonadism. In other words, it prevents your body from shutting down its own production of testosterone. Please contact our office at firstname.lastname@example.org if you would like to order K-10.
How do I order products and treatments from your menu?
If you are current on your appointments, you can email us at email@example.com and request products from our menu. We will process your payment and it will be delivered to the address we have on file unless you notify us of another shipping address.
How do I request refills on my prescriptions?
Contact your pharmacy if your last appointment was within 6 months. If it was over 6 months ago, you will need to schedule an appointment by emailing us at firstname.lastname@example.org. For monthly refills on C2 medications (Adderall), request these though the Medici app with an admin fee of $25. Medici can be download from the app store. You can find EWAA using code Z6AO4OSBNE. Please allow a 3 business day response to Medici request. If you need help other than C2 refills, please send an email since Medici is used for C2 refills.
Who do I contact if I am having a reaction to my medication?
Depending on the nature of your reaction, it may be best to call 911, visit your nearest urgent care center, or contact the pharmacy.
General Contact Questions
How do I schedule a new patient or returning patient appointment?
How can I speak with someone in your office?
What if I need to speak with someone ASAP?
If this is an emergency, please call 911 or go to your nearest urgent care center or ER. If you are having a reaction to one of your medications, please contact the pharmacy. For all other inquires please allow 24-48 business hours for a returned phone call or response to email.
Do you accept walk-ins?
If you are in need of one of our well injections or to pick up additional product, no appointment is required. Stop by our office during operating hours. We are open during lunch and close early on Fridays.
How can I get a copy of my medical records or receipts?
Email email@example.com to request a copy of your medical records. Be sure to let us know what date of service you need. There will be a $25 fee for medical records and you will need to sign a release.
Is my medical information safe and protected?
Yes, EWAA is HIPAA compliant and will ensure that your personal health information stays secure by employing modern security best practices and standards.